Payments are due by the 4th of each month. MetroFibre operates on a pre-paid basis, so you pay for each month’s service at the beginning of that month.

Always use your MetroFibre Customer Account Number as the payment reference. Do not use ‘MetroFibre’ or any other text. Your account number starts with three letters followed by numbers (e.g., SUE122) and can be found on your invoice or statement.

If you use the wrong reference, your payment may not be allocated to your account correctly, causing delays and potential service interruptions. Always use your MetroFibre Customer Account Number to ensure timely and accurate processing.

• EFT / Direct Deposit: Log into your online banking, add MetroFibre as a beneficiary, and use your account number as the reference.
• Debit Order: Set up a debit order for automatic monthly payments.
• Pay@: Make instant payments online using the link sent via SMS or Email.
• Card Payments: Use your debit, cheque, or credit card at selected MetroFibre Experience Stores and branches.

• Log in to the portal with your MetroFibre account credentials.
• Click on the ‘Pay Now’ button in the Billing window.
• Choose your preferred payment method from the displayed options.

• Account Name: MetroFibre Networx (Pty) Ltd
• Bank Name: ABSA Bank
• Branch Code: 632005
• Account No.: 4093072466
• Recipient Reference: Always use your MetroFibre Customer Account Number.

Using Pay@, you can make instant payments online using your Debit/Credit card, Instant EFT, Zapper or Snapscan

• Check your monthly statement and invoice and contact us if you don’t receive it
• Always make sure that you pay the amount due