Message from the CEO

Dear Valued Customer,

Since our inception in 2010, MetroFibre has grown rapidly into a company that continuously strives to deliver high-quality fibre network infrastructure, internet and related services to our customers.

Our priority is to understand what value means to you – our customers. We make it our purpose to understand your needs and what our fibre will enable in your home and business. Providing a reliable, quality fibre infrastructure network is only the beginning. We want to develop a national fibre footprint that enables your connectivity to ensure we develop and execute on shared objectives to achieve your desired outcomes.

Our success depends on our employees, and we greatly value their contribution. MetroFibre colleagues are chosen for their value system as well as for their skills. We are united in our passion for serving you and engaging in open, two-way dialogue founded on integrity, respect and loyalty.

Superior quality and customer satisfaction are the overarching themes for MetroFibre and its employees. They remain an integral part of how we operate. We aim to be a responsive team that takes a proactive approach, with a ‘can-do’ attitude, in partnership with you.

Let us grow together!

Jan-Jan Bezuidenhout
Chief Executive Officer

Leadership Team

Leadership Team

Jan-Jan Bezuidenhout Chief Executive Officer

Charles Castle

Head of SMME

Jacques de Villiers

Head of FTTH

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Shareholding

Overview

• MetroFibre owns and manages South Africa’s first globally compliant carrier class ethernet (CE 3.0) open access fibre network, connecting over 60 cloud, application, voice and Internet Service Providers with their customers. • Our ‘open access’ fibre network with ultra-high speed and low latency connections helps businesses to gain the maximum value from cutting-edge technologies and is ideally suited to supporting: » the most demanding cloud applications; » next-generation data centre connectivity; » high-speed file transfer and business continuity solutions. • MetroFibre is a MEF Forum member and is licensed by the Independent Communications Authority of South Africa (ICASA) to provide electronic communications services as well as electronic communications network services. • As an open access fibre network provider, we encourage competitive pricing and fair play between ISPs and our customers. We have engaged with over 200 of the top ISPs and resellers in South Africa, giving them access to our network and allowing them to sell services on our network to the public. • MetroFibre is a member of the Digital Council Africa

MetroFibre is open access & owns its own network

View of the future

An important topic of discussion today is the impact of technology on society. Our daily lives are built around it and depend on it, both in terms of the technology industry, and the impact it has on people and businesses. From personal devices like smartphones and tablets to computers and software (the ever-present tools of business), technology has become integrated into every aspect of our lives, enabling business success and a richer, more connected lifestyle. As a fibre infrastructure provider and internet service provider, we assist businesses and individuals to live a technology-enabled lifestyle. We also deliver business success through the Internet of Things, artificial intelligence, wireless technology, virtual reality, robotics and cyber-physical systems. It’s a bright and exciting future and we want to enable our customers to enjoy the benefits it will bring.

Our services

Business Solutions Fibre to the busines

SMME Solutions

Home Solutions Fibre to the home

Business Internet

MetroCloud Exchange

Data Centre Express

IP Transit

VOIP

Layer 2 Services

MetroSecure

BizFone

BizFibre

BizMesh

BizHotspot

Voice

Metro-I

Internet

Voice

MetroFone

Metro-i

MetroMesh

The value we bring

MetroFibre owns and manages an open access fibre network infrastructure, ensuring quality and reliable connectivity. Listed below are some of the features and benefits we offer our residential and business customers:

FTTH

SMME

Wholesale

• Uncapped and unshaped
• Symmetrical upload and
download speeds*
• Includes Router and ONT
• Month-to-month packages
• Trained first level customer
care
• Continuous updates on the
progress of your order
• Customer service available
365 days a year
• Sales support response
time – one business day
• Network Operations
Centre for technical
assistance

• Uncapped and unshaped
• Symmetrical upload and
download speeds
• Month-to-month contracts
• Includes Router
• SLA: 24 business hours
• End-to-end infrastructure provisioning
• Standard issue 1 x static
• IP address
• Low latency and low
packet loss
• 1:10 contention
ratio GPON based
deployment

Uncapped and unshaped
• Symmetrical upload and
download speeds
• Includes equipment
• Various term contracts to
suit your needs
• Various business Service Level Agreements (SLAs) to choose from, depending on your unique needs

FTTH 1Gbps package offers 1Gbps download with 250Mbps upload speeds

Our commitment to ethics

Our employees are committed to maintaining the highest standards of ethics and integrity in everything we do. We ensure

Respect

Integrity

Honesty

With all customers, business partners, suppliers, colleagues and contractors

Caring about people

Environment

Education

Telecommunications

People

B-BBEE status Level

About Us

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    MetroFibre established April 2010

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    First MEF-compliant network within South Afarica

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    FTTX Council Africa member

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    Sanlam Private Equity invests (as a strategic B-BBEE partnership)

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    MetroFibre independent ISP launched

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    ARC invests as an anchor B-BBEE shareholder

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    Partners with credible property developers M&T, Century developers and Uniqon

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    STOA Infra & Energy invests in MetroFibre, first international investor

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    MetroFibre SMME launched

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    AIIM invests in MetroFibre

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    AIIM, SAHIF and STOA complete follow-on acquisition in MetroFibre

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Our Company History

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